Please read these Terms and Conditions before using our Site and placing an order. By using our Site and/or placing an order for products from us, you agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use this Site or place an order. Please note that although you may “bookmark” a particular portion of this Site and thereby bypass these Terms and Conditions, your use of this Site still binds you to the Terms and Conditions.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site to place an order, contact us via. our contact form or to a subscribe to our email newsletter and in connection with other activities, services, features or resources we make available on our Site.
Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information, Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.
Web browser cookies
- To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
- To personalise user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To process orders
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To administer a content, promotion or other Site feature.
To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their enquiries, and/or other requests or questions.
If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against un-authorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information
Our registered business address:
Lily Rose co, Keats Road, Newark NG24 3QL
TERMS OF SALE
All sales of products made via the Site will be on the basis of these Terms of Sale.
PLACING ORDERS AND CONTRACT CREATION
No contract will be formed until you have received an email stating that your order has been “despatched”.
PRODUCT AVAILABILITY AND DESCRIPTION
Due to being a small business, occasionally items that are shown on our website will not be in stock – in this case we will email you with options, including a full immediate refund. Please note refunds can take between 1-5 working days to process.
PRICING AND PAYMENT
All prices shown on our website are inclusive of VAT and in GBP (£). International orders will be charged in GBP and any fees by your card company is not our responsibility.
We reserve the right to change our product/price information without any notice given.
Please read our Delivery Policy for delivery costs by destination and weight. We aim to deliver all orders by the estimated date set out in our delivery terms. In the event that your order is delayed for any reason within our control, we will do our very best to inform you of an estimated delivery date. All orders within the UK will be posted by Royal Mail or via Courier for heavier parcels. Orders may require a signature upon delivery. All international deliveries will be sent by Royal Mail or via. courier for heavier parcels. Any additional charges that may be incurred for customs clearance must be paid by you.
If your order is late, please contact us via email or our contact page. We can only refund non-deliveries when the parcel is officially classified as lost by Royal Mail. This is 15 working days after the date of delivery. We will always try our very best to make sure you receive your order in time.
Cancellations, Returns and Exchanges
If the product(s) is/are not despatched within 30 days of placing your order, you are entitled to cancel the order and be refunded for that order. Please read our Returns Policy for more information.
Ownership of the products will pass to you from the time of delivery. If you decide to return your product(s) to use for a refund or exchange in accordance with our Returns Policy, risk will remain with you until we have received the return product(s).
WARRANTIES AND DISCLAIMERS
If you are purchasing products as a consumer: unless specific warranties are stated at checkout – we do not give any warranties or guarantees in respect of such products over and above those implied by law. This includes, for example, that products are of satisfactory quality and reasonably fit for all the purposes for which products of that kind are commonly used for; we remain responsible.
Unless stated, promotional codes cannot be combined and cannot be used in conjunction with any other offer/discount. It is up to you to use the promotional code that has the biggest benefit to you.